Complaints mechanism

In order to ensure, in accordance with the Further Regulations for Quality Systems (NVKS), that persons from outside our office and persons working for or associated with our firm can raise alleged violations of the quality policy or the quality control system within or (partly) outside our office without endangering their legal position, IAC Audit & Assurance BV has a complaints procedure. This complaints procedure ensures that complaints are handled and recorded carefully, confidentially and in a timely manner. This complaints procedure also ensures that the alleged violations complained of are dealt with in a timely manner by taking appropriate measures when a complaint proves to be well-founded. This is with the aim of preventing recurrence.
The complaints procedure is published on both our website and in our quality system.
The management of IAC Audit & Assurance BV guarantees employees who pass on reports to the quality officer on the basis of this complaints procedure that the report will in no way have a negative impact on his/her performance within the firm or his/her career.

Actions that lead to criminal offences by IAC Audit & Assurance BV or its employees;
All actual or suspected other violations of laws and regulations by IAC Audit & Assurance BV or its employees;
All actual or suspected violations of the quality policy and/or the quality control system of IAC Audit & Assurance BV by employees;
(Imminent) intimidation by employees or management of the office. Examples are complaints about irregularities in the sphere of personal contact, for example about (sexual) intimidation, humiliation, discrimination, aggression or violence and complaints about business abuses, for example non-compliance with the law or rules of conduct, fraud, scams, the improper use of company resources or the manipulation of information;
(Imminent) unlawful destruction or manipulation of data or information;
All situations that, in the opinion of a reporter, are eligible for reporting to the quality controller.

If there is a situation that falls within the scope of this complaints procedure, the reporter has the option of reporting it to the quality officer of IAC Audit & Assurance BV;
Reporting under this scheme, both by internal and external persons, takes place exclusively digitally via sramdas@iac-audit.com.
The quality officer will confirm the report to the reporter within five working days. The quality officer will also inform the reporter how and within what period of time their report will be processed. This period shall be no later than three weeks after receipt of the notification.
The quality officer will inform the reporter after three weeks at the latest about the handling of the report and, if applicable, the measures that have been taken. If this deadline cannot be met due to unforeseen circumstances, the quality officer will inform the reporter about this and indicate the period in which the reporter will be informed about the completion of his report.
Reports relating to an (imminent) violation of laws and regulations or the quality policy and/or quality control system of IAC Audit & Assurance BV will in all cases be handled by the quality officer with due observance of confidentiality.

The report, the correspondence about it, the handling and recording take place on the basis of confidentiality with regard to the name and address details of the reporting person, unless the reporter releases the quality officer of his duty of confidentiality.

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Laan van ’s-Gravenmade 74, 2495 AJ Den Haag
Telefoon: +31 (0)70 219 27 70